Privacy Policy

Effective Date: September 6, 2026
Last Updated: September 6, 2026

HECO Heating and Air Conditioning ("HECO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit hecohvac.com, contact us, request HVAC service or an estimate, or otherwise interact with our business.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • First and last name
  • Telephone number and email address
  • Service address, city, ZIP code, or other location information
  • Requested service, estimate, rebate consultation, or appointment information
  • Information about your heating, air-conditioning, ventilation, or other HVAC equipment
  • Messages, comments, and information submitted through our website
  • Information you provide by telephone, email, text message, or other communications

Please do not submit Social Security numbers, payment-card information, account passwords, health information, or other highly sensitive information through our website service-request form.

Information Collected Automatically

Our website and hosting systems may automatically collect limited technical information, including your IP address, browser and device type, operating system, referring page, pages visited, access date and time, and website error, security, or diagnostic information.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you contact us or request service
  • Automatically from your browser or device when you use our website
  • From service providers supporting our website, communications, scheduling, or operations
  • From publicly available sources when reasonably necessary to provide requested services

3. How We Use Your Information

We may use personal information to:

  • Respond to service, estimate, and rebate inquiries
  • Schedule and manage residential or commercial HVAC appointments
  • Communicate with you regarding your request, estimate, project, or service
  • Prepare estimates, proposals, and service recommendations
  • Provide HVAC installation, repair, replacement, and maintenance services
  • Maintain customer, service, warranty, and business records
  • Provide customer support
  • Operate, secure, troubleshoot, and improve our website
  • Detect fraud, abuse, security incidents, or technical problems
  • Comply with applicable laws and legal obligations
  • Establish, exercise, or defend legal claims

Providing a telephone number allows HECO to contact you regarding your inquiry, appointment, estimate, or service. Submitting a service request does not by itself constitute consent to receive automated marketing calls or marketing text messages.

4. How We Disclose Information

We may disclose personal information when reasonably necessary to:

  • Website hosting, database, information-technology, security, email, telephone, scheduling, and other providers that perform services for HECO
  • HVAC equipment suppliers, manufacturers, utility programs, rebate administrators, financing providers, or warranty providers when you request or authorize a related service
  • Accountants, attorneys, insurers, consultants, and other professional advisers
  • Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law
  • A successor or prospective successor in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business

Service providers may process personal information only for the services they perform for HECO and subject to applicable contractual and legal obligations.

5. Sale and Sharing of Personal Information

HECO does not sell personal information for money.

Based on our current website practices, HECO does not share personal information for cross-context behavioral advertising as that term is defined under California law, and we do not disclose personal information to third parties for their own direct-marketing purposes.

If our practices change, we will update this Privacy Policy and provide any legally required notice and opt-out method.

6. Cookies and Similar Technologies

Our website uses cookies or similar technologies reasonably necessary for website functionality, security, form processing, user authentication, and system administration. Based on our current website configuration, HECO does not use the public website to serve targeted advertising or build advertising profiles across unrelated websites.

When enabled on the Request Service page, Google Places address autocomplete loads only after you allow Functional technology through Cookie Settings. The feature sends information needed to provide address suggestions to Google. This may include text entered into the address field, IP address, browser or device information, and service interactions. Google processes that information under its own terms and privacy policies.

You can change optional technology choices at any time using the Cookie Settings link in the website footer. You may also be able to block or delete cookies through your browser settings. Disabling necessary cookies or third-party scripts may affect certain website functions. For current details about the technologies we use and available controls, see our Cookie Policy.

7. Call Tracking and Call Recording

HECO may use call-routing or call-tracking numbers to identify which website or advertising source generated a telephone call. If HECO records or monitors the contents of a telephone communication, we will provide notice and obtain any consent required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining customer and warranty records, resolving disputes, enforcing agreements, and satisfying legal, accounting, licensing, tax, safety, and recordkeeping requirements.

Retention periods may vary based on the type of information, services provided, our relationship with you, and applicable legal requirements. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, database, electronic communication, or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices

You may:

  • Choose not to provide optional information
  • Ask us to update or correct your contact information
  • Request that promotional emails stop by using the provided unsubscribe method or contacting us
  • Reply STOP to promotional text messages, when applicable
  • Adjust cookie controls through your browser
  • Contact us with questions about information associated with your service request

Transactional communications concerning appointments, estimates, active services, warranties, safety matters, or account administration may continue when necessary.

11. California Privacy Rights

Depending on HECO's activities and whether the California Consumer Privacy Act applies to HECO for the relevant period, California residents may have the right to request:

  • The categories and specific pieces of personal information collected about them
  • The sources from which personal information was collected
  • The purposes for collecting, using, selling, or sharing personal information
  • The categories of third parties to whom personal information was disclosed
  • Deletion of personal information, subject to applicable exceptions
  • Correction of inaccurate personal information
  • Opt-out of the sale or sharing of personal information
  • Limitation of certain uses or disclosures of sensitive personal information
  • Equal service and freedom from unlawful discrimination for exercising privacy rights

HECO does not currently sell or share personal information as described in Section 5. Therefore, we do not currently provide a "Do Not Sell or Share My Personal Information" link.

Certain exceptions may apply. We may retain information when reasonably necessary to complete a transaction, provide requested services, maintain appropriate business records, comply with legal obligations, protect against fraud or security threats, or establish or defend legal claims.

12. Notice at Collection for California Residents

At or before collecting personal information, HECO provides notice of these categories and purposes:

  • Identifiers and contact information: Used to respond to inquiries, schedule appointments, provide services, and maintain customer records.
  • Customer and service information: Used to understand HVAC needs, prepare estimates, provide services, administer rebates or warranties, and maintain service history.
  • Internet or electronic activity: Used to operate, secure, troubleshoot, and improve the website.
  • Communications: Used to answer questions, document requests, provide customer service, and manage appointments.

We retain these categories according to the criteria described in Section 8. We do not sell or share these categories as described in Section 5.

13. Privacy Requests

To ask a question or submit an applicable privacy request, contact HECO using the information in Section 19. Please write Privacy Request in the email subject line.

We may take reasonable steps to verify your identity and authority before fulfilling a request. Information provided for verification will be used for that purpose as permitted by law.

An authorized agent may submit a request on your behalf. We may require evidence of the agent's authorization and may ask you to verify your identity directly with us. We will respond within the time required by applicable law.

14. Global Privacy Control and Do Not Track

Some browsers provide Global Privacy Control ("GPC"), Do Not Track, or similar privacy signals. Where legally required, we recognize applicable browser-based opt-out preference signals. Because HECO does not currently sell or share personal information for cross-context behavioral advertising, a GPC signal does not change our current practices.

There is not currently a universally accepted standard governing all Do Not Track signals. Apart from legally recognized opt-out preference signals, our website does not respond differently when it receives a Do Not Track signal.

15. California “Shine the Light” Disclosure

California residents may request information concerning certain disclosures of personal information to third parties for their own direct-marketing purposes. HECO does not disclose personal information to third parties for their own direct-marketing purposes.

16. Children's Privacy

Our website and HVAC services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child submitted personal information to us, please contact us so we can review and, when appropriate, delete it.

17. Third-Party Websites

Our website may link to utility companies, financing providers, manufacturers, social-media platforms, review websites, rebate programs, or other third-party services. HECO does not control and is not responsible for their privacy, security, or content practices. Review the privacy policy of a third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices, or legal obligations change. The revised policy will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through the website or another legally appropriate method.

19. Contact HECO

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

HECO Heating and Air Conditioning
5140 San Francisco Street
Rocklin, CA 95677
Phone: (916) 813-2766
Email: info@hecohvac.com
California Contractor License: #1050351