Heating performance deserves a site-specific check
For Auburn projects, report the property's location and exposure, not just the city name. When comparing heat pumps, request heating-output information for the exact proposed model pairing at the project's winter design conditions.
A heating complaint that occurs only during colder weather can involve capacity, airflow, defrost or backup-heat controls. Describe when the problem appears and whether the outdoor unit keeps running so the service discussion starts with useful evidence.
For commercial split systems, bring winter heating output into the scope discussion. Ask whether a partial replacement is approved and practical for the existing equipment. Compare it with a complete matched option using serviceability and total scope, not only the cost of the failed component.