Heating performance deserves a site-specific check
For Auburn projects, report the property's location and exposure, not just the city name. When comparing heat pumps, request heating-output information for the exact proposed model pairing at the project's winter design conditions.
A heating complaint that occurs only during colder weather can involve capacity, airflow, defrost or backup-heat controls. Describe when the problem appears and whether the outdoor unit keeps running so the service discussion starts with useful evidence.
For rooftop units, bring winter heating output into the scope discussion. A failed component may justify repair; repeated faults or a major failure can justify a scoped replacement comparison. Include building interfaces and access costs so proposals cover more than the rooftop cabinet.