Separate the complaint by floor, zone and schedule
For Elk Grove service, identify the thermostat calling for heating or cooling and the rooms that are not responding. A two-floor comfort difference should be described separately from a system that does not run at all.
For a replacement estimate, include any remodel or room-use change since the existing system was installed. Heco can then discuss capacity and distribution together instead of copying the old unit's nominal size.
For furnace installation & replacement, bring floor-by-floor performance into the scope discussion. Compare the installed furnace option with an appropriate electric heat-pump alternative when electrification is a goal. Include electrical changes, indoor equipment, permit-related work and incentive eligibility rather than comparing equipment-only prices.
