Clarify the property boundary and installation scope
Sheldon requests should use the complete street address and identify all buildings included. A location name is useful for routing, but it does not establish electrical service territory or the number of systems needing work.
For a propane or gas heating concern, include the fuel type and the symptom at each appliance if known. A supply problem can be different from a failed furnace component, so avoid selecting parts before diagnosis.
For ductless mini-splits, bring fuel supply versus component faults into the scope discussion. Compare a dedicated system for the problem room with modifications to existing central ducts. For multi-zone proposals, ask what happens when only one small room needs conditioning and how the controls coordinate operation.
