Clarify the property boundary and installation scope
Sheldon requests should use the complete street address and identify all buildings included. A location name is useful for routing, but it does not establish electrical service territory or the number of systems needing work.
For a propane or gas heating concern, include the fuel type and the symptom at each appliance if known. A supply problem can be different from a failed furnace component, so avoid selecting parts before diagnosis.
For vrf / vrv systems, bring fuel supply versus component faults into the scope discussion. Discuss the specific fault, compatibility and service support before comparing repair with alteration or replacement. Keep unsupported equipment and chiller systems outside the promised scope.
